Shipping Policy

Effective Date: July 13, 2026

Last Updated: July 13, 2026

At Tannlines, we know that when you are preparing for a marathon or a cycling event, timing is everything. You need your gear, and you need it before the starting gun fires.

To ensure fast, reliable, and trackable deliveries across India, we partner with Shiprocket, aggregating the country’s top courier services (like BlueDart, Delhivery, DTDC, and Amazon Shipping) to get your race hacks to your doorstep seamlessly.

1. Processing and Dispatch Time

Standard Orders: All orders are processed and packed within 24 to 48 hours (excluding Sundays and National Holidays).
Same-Day Dispatch Cutoff: Orders placed before 11:00 AM are usually dispatched on the same day.
Race-Day Emergencies: If you have an upcoming event and need urgent processing, please contact our support team immediately after placing your order, and we will do our absolute best to prioritize it.

2. Shipping Estimates & Delivery Timelines

Once your order is picked up by our shipping partners via Shiprocket, the estimated delivery times are as follows:

Region	Estimated Delivery Time
Metro Cities (Mumbai, Bengaluru, Delhi, etc.)	2 to 4 Business Days
Tier 2 & Tier 3 Cities	4 to 6 Business Days
Northeast India & J&K	6 to 8 Business Days

Athlete Note: While we and Shiprocket strive to meet these timelines, delivery dates are estimates. We highly recommend ordering your race hacks at least 7 to 10 days before your major event to account for any unforeseen transit delays.

3. Shipping Charges

Prepaid Orders: We offer Free Standard Shipping across India on all prepaid orders above ₹449 . For orders below this amount, a flat shipping fee of ₹40 will be applied at checkout.
Cash on Delivery (COD): If COD is available and selected, an additional non-refundable handling fee of ₹50 will be charged by the courier service.

4. Order Tracking

As soon as your order is dispatched, Shiprocket will automatically send you a shipping confirmation via Email and SMS/WhatsApp (if opted in). This message will contain:

The name of the assigned courier partner (e.g., Delhivery, BlueDart).
Your unique Tracking Number (AWB).
A direct link to track your package in real-time.

You can also track your package directly on our website or via the Shiprocket tracking portal using your order ID.

5. Non-Delivery and Incorrect Addresses

We ship exactly to the address you provide. Tannlines is not responsible for failed deliveries if:

The shipping address or phone number provided during checkout is incorrect or incomplete.
The courier attempts delivery multiple times but is unable to reach you.
The package is refused at the destination.

If a package is returned to our warehouse due to an incorrect address or unavailability, a re-shipping fee will apply to send the package out a second time.

6. Damaged or Lost Packages

Every shipment is securely packed to protect your products. However, if your package arrives visibly damaged, torn, or tampered with:

Do not accept the delivery if the outer packaging is completely compromised.
Take a photo/video of the damage immediately.
Reach out to our support team within 24 hours of the delivery attempt at support@tannlines.in with your order number and the photographic proof so we can raise an immediate claim with Shiprocket and issue a replacement.