Refund Policy

Effective Date: July 13, 2026

Last Updated: July 13, 2026

At Tannlines, we want you to focus entirely on your training, pacing, and crossing the finish line—not worrying about a complicated return process. If a product isn’t right for you, we are here to help make it right.

Please read our policy below regarding returns, replacements, and refunds.

1. Return & Exchange Window

We offer a 7-day return and exchange policy. You have 7 days from the date your package is marked as delivered by our courier partner to request a return or an exchange.
Due to the personal and performance-based nature of our race-hack products, items must be unused, unwashed, and in the same condition that you received them, with all original packaging intact to be eligible for a return.

2. Non-Returnable Items

To ensure hygiene and product integrity for the entire running and cycling community, the following items cannot be returned or exchanged:

Products that have been opened, unsealed, or applied/used during a workout or race.
Items purchased during clearance, flash sales, or marked as "Final Sale."
Gift cards or promotional vouchers.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if we accidentally packed the wrong item for your race prep:

Contact us within 48 hours of delivery at support@tannlines.in.
Include your Order Number and clear photos or a short video of the issue.
We will ship out a brand-new replacement immediately at no extra cost to you, or process a full refund if preferred.

4. How to Initiate a Return or Exchange

Step 1: Email us at support@tannlines.in with your Order ID and the reason for your return/exchange.
Step 2: Once approved, our team will schedule a reverse pickup via our logistics aggregator, Shiprocket.
Step 3: Pack the item securely in its original packaging. Ensure it is handed over to the courier executive when they arrive.

Note on Reverse Pickup: Reverse pickup is available for most pin codes across India. In the rare event that your location is not serviceable for reverse pickup, we will ask you to self-ship the item back to our warehouse, and we will credit your shipping cost (up to a reasonable limit) back to you.

5. The Refund Process

Once your returned item arrives back at our warehouse, our team will inspect it within 48 hours to ensure it meets our return criteria.

Approval: If approved, your refund will be processed immediately.
Prepaid Orders: The amount will be credited back to your original payment method (Credit/Debit Card, UPI, Net Banking). It typically takes 5 to 7 business days for the bank to reflect the amount in your account.
Cash on Delivery (COD) Orders: We will request your bank account details or UPI ID via email to transfer the funds securely. COD handling fees charged by couriers are non-refundable.

6. Order Cancellations

You can cancel your order free of charge within 2 hours of placing it, or before it has been dispatched from our facility.
Once the order is handed over to Shiprocket and a tracking number is generated, the order cannot be canceled. You will need to wait for the package to arrive and initiate a standard return.