Privacy Policy

Effective Date: July 13, 2026

Last Updated: July 13, 2026

Welcome to tannlines.in (the "Site"), owned and operated by Tannlines. We are dedicated to providing high-quality, simple race-hack products for marathon runners and cyclists. Just as you trust our gear to get you across the finish line, you can trust us to handle your personal information with care, transparency, and respect.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the Site.

1. Information We Collect

When you interact with Tannlines, we collect specific information to fulfill your orders and improve your shopping experience.

Information You Provide Voluntarily:

  • Account & Checkout Data: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, email address, and phone number.

  • Payment Information: Your payment details (credit/debit card numbers, UPI IDs, or net banking info) are processed securely through our third-party payment gateways. We do not store your raw payment details on our servers.

  • Customer Support: Any information you provide when contacting our race-support team via email, contact forms, or chat.

Information Collected Automatically:

  • Device Information: When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.

  • Browsing Behavior: As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site.

2. How We Use Your Information

We use the information we collect to keep your race preparation running smoothly. Specifically, we use it to:

  • Fulfill Orders: Process payments, arrange shipping, and provide you with invoices and/or order confirmations.

  • Communicate: Send you tracking updates, answer your customer service requests, and keep you updated on your order status.

  • Screen for Risk: Screen our orders for potential risk or fraud (in particular, your IP address).

  • Improve & Optimize: Analyze how our endurance community uses the Site to optimize the user experience, layout, and product offerings.

  • Marketing Communications: If you opt-in, we may send you emails or messages about new product drops, race hacks, or exclusive athlete discounts. You can opt out at any time.

3. Sharing Your Personal Information

We do not sell your personal data. We only share your personal information with trusted third parties to help us use your personal information as described above.

  • E-Commerce Platform: We use secure hosting and e-commerce infrastructure to power our online store.

  • Logistics & Delivery: We share your shipping address and phone number with our courier partners (e.g., BlueDart, Delhivery, India Post) to ensure your race hacks arrive before your big event.

  • Payment Processors: We share transaction data with secure, encrypted payment gateways to process your payments safely.

  • Analytics: We use tools like Google Analytics to help us understand how our customers use the Site.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Cookies and Tracking Technologies

Tannlines uses cookies to improve your browsing experience. Cookies allow our website to remember your cart items, recognize you if you have an account, and understand which features are working best.

You can choose to disable cookies through your browser settings, though doing so may prevent some features of the store (like the shopping cart) from functioning properly.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This allows us to handle warranties, returns, or past order queries effectively.

6. Security of Your Data

We take the security of your data seriously. We utilize industry-standard Secure Sockets Layer (SSL) encryption to protect your data during transit. While no method of transmission over the internet is 100% secure, we follow all standard e-commerce security protocols to keep your information safe.

7. Your Rights

Depending on your location, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the information below.

8. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:
Tannlines is a registered brand of Jagat Creative Solutions Private Limited
Email: support@tannlines.in
Phone: +91 98929 00725
Customer Support Hours: Monday to Saturday | 10 AM – 6 PM